I decided to write about this issue because some people were telling me that they were finding it hard to find a particular laboratory to work with. It was taking a long time to answer analysis questions, setup an account and get proper directions for sending a sample.
When businesses or companies are looking for a laboratory for a specific test, typically they go online and perform a search. If I was put in the same position, I would probably do the same thing. Some items to consider when looking for a laboratory. Make sure you are getting up-to-date answers to your questions. The information you receive should be current, September 2014 information.
In addition, you should look at the laboratory website and make sure you can easily find a person’s name, contact information and a company address. All of this information will save you time and a lot of frustration.
Finally, I would call the laboratory. You should be able to reach someone right away during normal business hours. This shows that the company cares about servicing the needs of clients right away.
At Midwest Laboratories, client service is at the forefront of service. To serve you better, a staff of associates is in place to help answer your questions. These people are categorized based on the people they serve so they have a strong knowledge of the industries that they serve.
Agriculture – Stacie, Lyndsay, Steffanie, Ashley, John M
Environmental – Heather, Rob, John M
Feed/ Pet Foods – Sue Ann
Foods – Sue Ann, Erin
Fuels – Heather
These people serve as the front-line for client support. When you call the 402-334–7770, you can be sure that your call will go to one of these people and will be answered right away.
Your time is limited and we want to be able to maximize that time and give you the information you need in an efficient, timely manner.