Analysis You Can Trust | Service You Can Rely On 2010 | Customer Service Definition | “Customer Service is a function of how well an organization is able to constantly and consistently exceed the needs of the customer.” Source: Customer Service Point Focus | Customer Service - “Exceeding the Needs of the Customer” Planning |…
Monthly Archives: December 2009
Three Guiding Words | 2010
Try this exercise for your company and personally. For Midwest Laboratories, I selected the following words and their definitions. Innovative – Forward Looking in 2010, focus on the best service Substantiate – Establish the truth and be an advocate for learning and educating ourselves and others Reveal- Tear down walls, continue to build relationships and…
Professional Organizations | 2010
What Professional Organizations do you belong to? There are a number of organizations out there. However, I get tired of receiving emails that say pay this membership fee now and receive a discount. What do you get from belonging? What can you give to the group? Have you ever asked yourself what is the ROI…
Resolutions for 2010 | Process Improvement
Resolution #1 – Continue to find ways to improve processes Every process needs to be reviewed, evaluated and prioritized. Each department at Midwest Laboratories analyzes its own processes and looks for ways to make the analysis more productive through a number of ways. Resources are evaluated as a part of this process: reviews of analysts,…
Weather | New Advances in Testing |Support Areas
Some of the BigStories in 2009 1) Weather – The weather was really something this year. Cool summer, Wet Fall, Warm November and Cold/Snow December : All of these items had a huge affect on sample analysis: Mycotoxin analysis was up almost 3000%. As a result, Midwest Laboratories purchased additional equipment and built resources to…
Midwest Laboratories Blog
Today – I made the difficult decision to revamp this blog and start over. It took me a year to build up this blog, but after a year of adding several WordPress Plugins and Themes and experiencing a number of technical issues in the past month I thought it best to start again. I also…
