I really like stories like this one in today’s USA Today. Hyatt Place – the new model for customer service. The new look has no front desk or concierge desk. In addition, free internet, bottled water and an open kitchen. Customers are greeted at the door as they walk in. I think the point here…
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Yesterday I had one of those great customer service moments… I took my car into B Street Collision Center , a local body shop in Omaha, NE. I have two pieces of chrome, one on the front bumper and one on the back bumper that keep falling off. I had to take it in because…
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